Terms & Conditions

1. Definitions

• "Platform" means the E-Sathiya website (Esathiyaa.Com), apps and related services operated by INSHO GROUP.
• "Client" means a user who books a companionship meet. "Sathiya" means an independent companion registered on the Platform.
• "Meet" means a social, non-romantic companionship session such as Coffee, Shopping, Food/Cafe, Hang-Out, Medical Support/Elder Care or Event Partner.

2. Nature of Service — Strictly Platonic

E-Sathiya is a platform for social companionship only. It is NOT a dating, matrimonial, escort or adult service.

• Every meeting must take place in a public place (cafes, malls, restaurants, hospitals, event venues, parks). Private residences, hotel rooms and secluded locations are strictly prohibited.
• No dating, romance, physical intimacy or sexual activity of any kind.
• No illegal, unlawful or immoral activity, including consumption of drugs or excessive alcohol during a meet.
• No embarrassment, sexual remarks, vulgar language, harassment, stalking or unwanted physical contact.
• Users must be 18 years or older. Age is verified at registration; false information leads to permanent ban.

3. Sathiya's Right to Stop a Meet

• If any misbehaviour, disrespect or inappropriate conduct is found, the Sathiya may immediately cancel or stop the meet and leave.
• The Sathiya has the full right to leave at any time if she/he feels uncomfortable or unsafe. No refund is due to a Client whose conduct caused the meet to end.
• Sathiyas are encouraged to share live location with a trusted person and report incidents to Support@Esathiyaa.Com immediately.

4. Platform Role — Intermediary Only

• E-Sathiya acts only as an intermediary under Section 79 of the IT Act, 2000 and is not an employer, agent or representative of any user.
• Sathiyas are independent individuals and are NOT employees of E-Sathiya or INSHO GROUP.
• Selection of a Sathiya is entirely the Client's personal choice; we do not influence or guarantee compatibility.

5. Company Not Responsible for User Conduct

If any user does anything wrong, illegal or unlawful, or any legal issue arises from the conduct of a user, E-Sathiya / INSHO GROUP is not directly responsible. The individual involved shall be solely and personally liable, civilly and criminally.

E-Sathiya reserves the right to take legal action, including filing police complaints and claiming damages, against any Sathiya or Client who acts beyond these Terms, inappropriately or illegally, or who damages the reputation of the Platform.

6. Limitation of Liability

To the maximum extent permitted by law, E-Sathiya, INSHO GROUP and its directors, employees and affiliates are not liable for personal injury, property loss, financial loss, emotional distress, or any indirect, incidental or consequential damages arising from meets or interactions between users. Our total liability, if any, is limited to the amount paid by you for the specific booking in question.

7. Indemnity

You agree to indemnify and hold harmless E-Sathiya and INSHO GROUP from any claims, losses, legal fees or damages arising from your use of the Platform, your breach of these Terms, your violation of any law or third-party right, or any dispute with another user. This obligation survives termination.

8. Verification, KYC & Profiles

• All accounts are verified by Email OTP at registration and every login.
• KYC (Government ID verification) is mandatory for Sathiyas. Our team will contact you after registration. Profiles go live only after KYC and membership payment are verified.
• We never share a Sathiya's original photo. Clients see only a blurred photo or an AI-generated photo chosen by the Sathiya. We recommend AI-generated photos for privacy and better visibility.
• Profile images displayed on the Platform, including on the homepage and in listings, may be AI-generated or digitally modified representations and are not actual photographs of the individual. E-Sathiya prefers AI images to protect user privacy.
• Profiles shown in the homepage slideshow are sample profiles for illustration only and do not represent real, available users.
• Verification reduces risk but does not guarantee the behaviour of any user. Use your own judgement.

9. Charges & Membership

• Client service charges: Coffee Meet ₹1500 (1 hr), Shopping Meet ₹1500 (1 hr), Food/Cafe Meet ₹2500 (2 hrs), Hang-Out ₹2500 (2 hrs), Medical Support/Elder Care ₹1000 (1 hr), Event Partner ₹4000 (up to 3 hrs). Extra time is chargeable.
• Sathiya membership: ₹299 for 6 months or ₹499 for 1 year. Membership fees are non-refundable.
• Sathiyas may set their own hourly charges up to ₹1000/hour. Women Sathiyas receive up to 30% share of charges as per the payout policy.
• Venue costs (food, tickets, travel, shopping) are borne by the Client unless agreed otherwise.
• All payments must be made only through the Platform's official payment QR. Paying a Sathiya directly or bypassing the Platform leads to account termination and forfeits refund rights.

10. Payments & Cyber Fraud Disclaimer

• Payments are made voluntarily through a time-bound QR (valid for 45 seconds). We do not store card numbers, CVV, UPI PIN or banking credentials.
• E-Sathiya will never ask for your OTP, UPI PIN or password over phone, WhatsApp or email. Report suspicious requests to Support@Esathiyaa.Com.
• By paying, you confirm the payment is your own voluntary act made with full knowledge of the service, and you shall not raise a false chargeback or fraud claim.

11. Prohibited Conduct

• Romantic, sexual, dating or intimate activity; solicitation of any kind.
• Providing false information, fake or multiple accounts, impersonation.
• Sharing personal contact details to circumvent the Platform.
• Recording, photographing or sharing another user's images or personal information without consent.
• Harassment, threats, abuse, stalking, blackmail or extortion.
• Use of bots, scrapers, malware or unauthorised access attempts.
• Any activity violating the IT Act 2000, Bharatiya Nyaya Sanhita 2023, or other applicable laws.

12. Suspension & Termination

We may suspend or terminate any account without notice for breach of these Terms, suspected fraud, safety complaints or legal requirement, and may share information with law enforcement where required by law.

13. Governing Law & Disputes

• These Terms are governed by the laws of India, including the IT Act 2000, Indian Contract Act 1872 and Consumer Protection Act 2019.
• Parties will first attempt good-faith resolution by writing to Support@Esathiyaa.Com.
• Unresolved disputes shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, seated at Navi Mumbai / Mumbai. Courts at Mumbai, Maharashtra shall have exclusive jurisdiction.

14. Changes, Severability & Contact

We may update these Terms at any time; continued use means acceptance. If any clause is held invalid, the rest remain in force.

Grievance Officer: Support@Esathiyaa.Com · INSHO GROUP, 3rd Floor PBGM, Near Sector 17, Vashi, Navi Mumbai.